Hi
What exactly does it look like if you manually login via telnet or ssh to the switch from the Nedi host, and try to display the running config ("show run")?
A sample of how it should go:
SSH :manager@10.10.10.10:22 Tout:2s OS:ProCurve EN:(\x1b\[[;\?0-9A-Za-z]+)+[\w\s()'+.-]+#\s?(\x1b\[[;\?0-9A-Za-z]+)+$
PTY :Forking ssh -o 'StrictHostKeyChecking no' -l manager 10.10.10.10
CLI2:Matched 'password: ' sending password
CLI3:Password sent
CLI3:Matched 'any key' sending ctrl-Y
CLI8:Matched enable prompt, OK
CMDR:no page result is OK
CMDR:show run result is OK
WAIT:show run
WAIT:Running configuration:
WAIT:
CONF:; J9775A Configuration Editor; Created on release #YA.15.12.0007
So, looking at the output from your case, something goes wrong after nedi sends ctrl+y to the "Press any key to continue" prompt. Maybe your customer has a funky login banner that freaks out Nedi?
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manager@10.10.10.10's password:
HP J9775A 2530-48G Switch
Software revision YA.15.12.0007
Copyright (C) 1991-2013 Hewlett-Packard Development Company, L.P.
RESTRICTED RIGHTS LEGEND
Confidential computer software. Valid license from HP required for possession,
use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial
Items are licensed to the U.S. Government under vendor's standard commercial
license.
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
20555 State Highway 249, Houston, TX 77070
Press any key to continue
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Br,
Hannu